Our service is available in and around the Colne Valley area of Kirklees. We cover the communities of Marsden, Slaithwaite, Linthwaite, Meltham and Golcar primarily, and we are also able to deliver a service in nearby localities in many instances. If in doubt, feel free to contact us and we’ll be happy to advise.

Each person is assessed based on their individual needs, recognising that these change over time. Some User Members may require long term provision. Others choose to use our service for short term ad-hoc care or respite care.

Our experience tells us that people’s care needs change over time, and we aim to be pro-active and responsive to these changing needs. This is why we carry out regular reviews, and why we maintain an open dialogue with our User Members and their immediate family members.

Every member of the team at Cooperative Care Colne Valley has been through a rigorous vetting process before they start working with us. As an integral part of our recruitment procedure, all members of staff undergo a Disclosure Barring Service (DBS) check and a Protection of Vulnerable Adults (POVA) check.  

In addition, all staff will always be in uniform and carry a personalised identification card which shows their name, photograph and signature. We carry Public Liability insurance.

Our offices are normally open from 10am to 4pm Monday to Friday. Outside of these times we operate an out-of-hours emergency service which is staffed from 7am to 10pm. The number for your out of hours service can be provided for your reassurance, with someone at the end of the telephone line to assist with any emergencies about your care.  

User Members have the right to access external agents who will act in their interests to help them solve problems, discuss concerns etc.

We will be happy to provide information on local advocacy groups and other support networks, if required. 

We will put together a detailed and costed plan for each User Member which, as well as setting out the care to be delivered, also shows the weekly costs. We recognise that care can be costly, and will always seek to agree a plan with each User Member that meets their needs affordably Some people will be entitled to assistance with the cost of their care, and our expert team can provide advice and information to help you make the most of the options available.

We will send you a bill once a month. If you wish to pay by standing order (to save having to remember to write out a cheque or organise a bank payment) just let us know.

We know this is a question that is often asked and there are a few things to consider, including your options on benefits, if applicable. See our article here that covers this area.

Social care consists of services which support people with needs arising from illness, disability, the negative impacts of aging or poverty. Social care can include domiciliary care, day centre provision, provision of equipment and housing options with varying levels of care.

Social care is under significant chronic pressure due to inadequate public funding and is not free at the point of use, as is the case with NHS healthcare. It is means tested and those who can will be expected to make a contribution. The council will carry out a financial assessment for those who need it.

We believe care and support should be about having a choice and planning ahead, not about reacting to a situation or development. Sadly, all too often, accidents in the home and sudden illness can often be the trigger that kick-starts the ‘care conversation’, sometimes resulting in a rushed and less than optimal decision. 

Most people would rather grow old in their own home, but due to our society’s often ‘reactive’ approach to care, it doesn’t always work out that way. Providing the right level of care, and sometimes providing support, before it’s needed is the best way to avoid this. We’re here to help you do that.

Time spent with your loved ones should be fun, not challenging. We spend our time taking care of the essentials, so you can spend time doing the things you enjoy most.

Choosing a high quality, trusted home care provider removes a great deal of the stress surrounding long term decision making for your loved ones and time after time, home care is the least expensive arrangement compared to care delivered in a residential setting.  

It’s flexible, it’s hassle-free and it’s enjoyable. You get to stay in your community and live under your own roof, surrounded by your own things and continue to live by your own rules. One of the best things about what we do is that it doesn’t ‘feel like care’. Or at least, it doesn’t feel like what many people think care feels like.

Although our Staff Members are professional and highly trained, they carry out their duties appearing just like a friend or companion.  

If you want to remain living at home, continuing to make happy memories in familiar surroundings, live largely unsupported, but need some extra support around some key activities of daily living, or need help with doing certain things in the home to live safely and independently, then home care might well be right for you.

If you are thinking about care for a relative, you might be struggling to provide support yourself due to time, work, distance, your own health, or other pressures. You probably want the time spent together to be sociable and fun, enjoying the close bonds of family and friendships, but may be concerned about the costs associated with residential care? Then home care might well be the right option for your family.  

Cooperative Care Colne Valley provides non-medical care which means anything that doesn’t involve nursing intervention, such as administering injections, changing wound dressings, and taking vital sign measurements.

At CCCV we recognise the challenge of caring for someone living with Dementia and our years of experience in helping people to cope with the situation means that we are able to offer expertise when it comes to providing care and support for someone living with dementia.

We have also developed a dementia training programme so that our Staff Members are properly trained to care for those living with dementia.

We have a training programme for Staff Members which is specialised for the home care environment, and which has been developed by experts in dementia services. This means that you can rest assured that you will have the right team in place to put your mind at ease and know that your loved ones are receiving the best care available. 

All of our staff have the opportunity to become Members of Cooperative Care Colne Valley and have a voice in shaping and developing the organisation. In this way they are not just employees, but co-owners of the organisation. When we recruit we look first and foremost for kind, caring, empathetic individuals  who want to invest their time to help care for people. We train them to ensure they have the professional skills and confidence to care for people in their own home, which includes how to provide care with dignity and respect.  

We take time to select empathetic, enthusiastic people with big hearts and warm, friendly natures, who want to build positive caring relationships with their User Members.

We make sure that we choose people who have a range of interests whether it is following a football team, enjoying gentle walks, or painting, crochet and craft making. Whatever it is that floats your boat, we’ll endeavour to match you with the right person not only to meet your care needs, but also who may become a valued companion.

Following recruitment our Staff Members attend a ten-day Induction Training programme at our Slaithwaite Office before they start working for us. The topics covered include Moving and Handling; Health and Safety; Handling Medication, Infection Control, Safeguarding Adults, Dementia, Dignity, Emergency Life Support, Food Hygiene, Fire Safety, Deprivation or liberty, Mental capacity and Best interest and GDPR etc.

All new Staff Members shadow existing CCCV Staff Members on day-to-day work within homes and have to be assessed as competent by managers before commencing work in a solo capacity. 

Twice annually, all Staff Members undergo a training and development review and are encouraged to study further. 

We believe that our carers represent our greatest asset. By providing opportunities and facilities for training CCCV aims to ensure that Staff Members are in possession of the knowledge, skills and experience necessary to perform their job to the highest standard. To this end, we are committed to functioning as providers of an induction programme for new Staff Members which meets the standards set out by the National Minimum Standards. 

This depends on how many visits you have each week. We rarely have just one Staff Member assigned to a particular User Member. This allows for periods of time where your Staff Member may be away on holiday, or taking a leave of absence due to illness. However we recognise that continuity of care is very important, and we work hard to try to keep the number of your Staff Members to a minimum. 

We work with you to design and agree a care plan which details exactly what you have asked us to do. This then becomes the work list for each day. Care plans frequently evolve, and we check regularly to ensure that the care we are providing is meeting your needs.

work to that list. We are not able to give injections or change sterile dressings. Also, we cannot carry out tasks which are likely to cause risk to either the person we provide care to or to the CCCV Staff Member.

Tasks will be agreed with you in advance. Any changes to the plan can be discussed with your local CCCV team.

We take a considered and comprehensive approach to ensuring that the service you receive matches what has been agreed with you. After each visit the Staff Member will write the details of the activities they have undertaken during the visit in the care record (which is retained by the User Member).

All of our Staff Members work on a rota basis and will have holidays booked at least six weeks in advance to ensure suitable cover is organised. When illness occurs, we will provide a suitable alternative to cover short term sickness.

We are an organisation devoted to providing the highest-quality relationship-led care for people in their own homes. What we do is personal. It’s tailored, it’s flexible and it’s adaptable as needs and preferences change. Most importantly, it means we help people to live a life at home living happily, comfortably and as independently as possible.  

Our services have been developed in such a way as to involve the care receiver, the care giver and the family; working together with a shared goal of promoting and maintaining mutual respect, choice and dignity, whilst aiming to achieve an individual’s personal wishes and preferred support and care outcomes.

As an organisation we are very distinctive. We are a democratically structured society for the benefit of the community – a kind of cooperative. Our members (the co-owners) are made up of User Members (the people and their immediate family to whom we provide service); Staff Members (the professionals who deliver and manage the service we provide), and supportive members of our community (both individuals and organisations). Find out more about membership.  

When it comes to care, there’s no one-size-fits-all approach, and we don’t offer one. Everyone is different, and so are we. As far as we know we are the only care provider in our locality that is community-owned. We’re not a private profit-seeking business, we belong to the people of the Colne Valley and we work in the interests of the communities that we serve.

We are registered with the Care Quality Commission (CQC). CQC is the national regulator for the social care sector, and they set the standards by which we operate. You can find out more about CQC and how they rate the service we provide on their website.

Contact us and make an appointment for us to visit you (free of charge) for a chat about what you need in the way of help, and how Cooperative Care Colne Valley can meet that need. We are happy to visit you at home to discuss ways we can help and then, once you have decided, you simply leave the rest to us!