About the service

We all need a break from time to time, and this is never more apparent than when you are a main carer. We are so often encouraged to take time to look after our own wellbeing, however, when you support a loved one this can be incredibly difficult. Balancing work, family, activities, social life and looking after an elderly or sick relative or friend can be demanding and take its toll.

That is where our carer support service can help. 

Carer support can be temporary, short term care for a few days, a few weeks or a couple of months and is designed to give you (or your regular carer) a break when you need it most. It may be that you have a business trip, a short holiday, a family emergency or your loved one has had a fall, illness, or is returning from a spell in hospital. Whatever your short-term care needs we can help.

We will work with you to create a carefully tailored care plan which outline normal routines, so that we do not unsettle the people you care for or their day-to-day routine at a time when they are most vulnerable.

Arranging temporary care at home means that you and your loved one can have the peace of mind that you have a fully managed service, high quality personal care from expertly trained carers. Plus, they get to stay in the home where they are comfortable, surrounded by their friends, family, pets, and neighbours – not unsettling them by sending them into an unfamiliar care or nursing home.

Whatever your temporary short-term care needs, we are on hand to help you. Our carers are expertly trained, are compassionate and patient and will ensure that your loved one remains settled and comfortable at home whilst you or your main carer is away. 

What is on Offer

• Support with personal care
• Support with medication
• Preparing or assisting to cook nutritious meals
• General household support such as washing up and vacuuming 
• Laundry & ironing 
• Running errands & shopping  
• Changing the bed linen
• Accompanying your loved one to the GP or hospital appointments
• Visiting friends and family 
• Attending local community groups or social events
• Companionship – enjoying a cup of tea, a biscuit, and a chat

Our commitment to you

• Your Staff Members will have completed a robust recruitment and selection process, provided references and completed a DBS check (The DBS enables us to make safer recruitment decisions by identifying candidates who may be unsuitable for certain work, especially involving children or vulnerable adults, and provides wider access to criminal record information) before they will be matched up with a User Member.
• Your Staff Members will have received comprehensive training including Moving and Handling of people and Medication and will be signed off as competent by a Manager before they will be able to support you with your care.
• For supported activities, we will always try to match you with your preferred member of the team
• Our support staff will not be given any access to your personal banking details.
• We will always strive to support local businesses and wherever possible we will support you to do the same.